Delete Your Account 🐾

Mentored by Mutts — the app published by Mentored by Mutts LLC

Applies to the Mentored by Mutts app and to mentoredbymutts.com

You can ask us to delete your Mentored by Mutts account at any time, and you do not need a reason. This page explains exactly how to ask, what gets deleted, and what we have to keep for a while longer.

🐾 Deleting your account is permanent. Your stories, photos and your mutts’ profiles cannot be restored afterwards.

1How to delete your account

Straight away, right here: if you are signed in, use the button below, confirm with your password, and your account and the data listed below are removed immediately — no waiting, no email needed. The same option sits under Settings → Delete my account.

Prefer to ask us instead? Send us an email from the address your account is registered with, so we know the request really comes from you:

Email pawscratch@mentoredbymutts.com with the subject Delete my account.
Tell us the email address on the account, and your Team Name if you know it.
We reply to that same address to confirm we have received the request.

If you write from a different address we will ask you to confirm from the registered one first. That step protects your account from someone else asking to delete it.

How long it takes: deleting from Settings happens on the spot. If you email us instead, we start within 5 working days of confirming your request, and your account and the data listed below are removed from our live systems within 30 days.

Email us to delete my account

2What we delete

Everything below is erased from our live systems:

Your login and account: email address, password, and any two-factor settings.
Your profile: name, Team Name, profile and cover photos, location, birthday, biography and interests.
Your mutts’ profiles, including their photos, breed, birthday and Love Language.
Everything you posted: stories, short stories, photos, videos, comments, replies and reactions.
Direct messages you sent, and their attachments.
Your connections: friends, follows, followers, blocks and mutes.
Fetch It Forward League data: your teams, their photos, sign-ups, PawPrint Points and awards.
Your saved places, recommendations, lost-dog reports and your community area.
Support tickets you created and any files you attached to them.
Notifications, viewing history and the activity log tied to your account.

3What we keep, and for how long

Backups — up to 30 days. We take routine backups so the site can be restored after a failure. Your data can still sit inside those files until they age out, which happens automatically within 30 days. Backups are not used to bring a deleted account back.
Records we are legally required to keep. Reports of abuse or fraud, and correspondence about a legal request, are kept for as long as the law requires and only for that purpose.
Counts that cannot identify you. Totals such as how many stories were posted in a month stay in our statistics. They contain no name, email or photo and cannot be traced back to you.

Two things worth knowing before you decide. Messages you sent to another member stay in that member’s inbox, in the same way an email you sent stays in the other person’s mailbox. And if you shared something outside Mentored by Mutts, that copy lives on the other platform and we cannot remove it for you.

4Questions

Would you rather keep the account but remove one story, one photo or one mutt? You can do that yourself in the app, and we are happy to help — write to pawscratch@mentoredbymutts.com and we will walk you through it.

More about how we handle your information is in our Privacy Policy.